We typically reply within 4 hours
We'd Love to Hear From You
Questions, feedback, partnership ideas, or just want to say hi? Our team is here to help. Reach out through any channel below.
Email Support
For general questions, bug reports, and account issues. We reply within 4 hours during business days.
support@viwr.co.ukLive Chat
Instant answers from our support team. Available Monday–Friday, 9 AM – 11 PM UTC.
Start a Live ChatBusiness & Partnerships
For enterprise plans, API integrations, media inquiries, and strategic partnerships.
support@viwr.co.ukSend Us a Message
Fill out the form below and we'll get back to you as soon as possible. All fields marked with * are required.
Why Trust Us
Your Privacy is Our Priority
We've earned the trust of millions. Here's why users choose us every day.
100% Anonymous
No login, no tracking, no cookies. Your identity stays completely hidden when using our tools.
Encrypted & Secure
All data transfers are end-to-end encrypted. We never store your browsing history or personal information.
99.9% Uptime
Our global infrastructure ensures your tools are always available when you need them, 24/7/365.
2M+ Users
Join over 2 million users worldwide who trust us for anonymous social media viewing every day.
Quick Answers
Contact FAQ
Common questions about reaching out to us. Can't find an answer? Send us a message above.
How quickly will I get a response?
Our average response time is 4 hours during business days (Mon–Fri). For urgent issues on Business plans, our dedicated support team responds within 4 hours with a 4-hour SLA. Live chat is available Monday–Friday, 9 AM – 11 PM UTC for instant help.
What should I include in my bug report?
Please include: the platform you were using (e.g., Instagram, TikTok), the username or URL you tried to view, your browser and device, a description of what happened, and a screenshot if possible. The more detail you provide, the faster we can fix it.
Can I request a new platform to be added?
Absolutely! Select "Feature Request" as the subject in the form above and tell us which platform you'd like to see added. We review all requests monthly and add new platforms based on user demand. You can also vote on our community Discord.
Do you offer phone support?
Phone support is available for Business plan customers with a dedicated account manager. For Free and Pro users, we offer email support and live chat — both are fast and reliable. If your issue is complex, we can schedule a call after initial email triage.
How do I report a privacy or security concern?
Security and privacy concerns are treated with the highest priority. Email security@socialmediaviewer.com directly with "URGENT: Security" in the subject line. Our security team responds within 1 hour, 24/7. For responsible disclosure of vulnerabilities, we offer bug bounties.
Can I visit your offices in person?
Yes! We welcome visitors to our San Francisco, London, and Singapore offices by appointment. Email us in advance to schedule a visit, and we'll be happy to show you around, discuss partnerships, or just chat over coffee.
Still Have Questions?
Our help center has answers to hundreds of common questions. Or just drop us a message — we read every single one.